2017 Kenmore Elite refrigerator and the compressor went bad (i know, shocking!). Wrong color than advertised, and won't keep ice-cream cold. if nothing else i can let them know that they have bad products. The 800 number shown is not working, as I was trying to call to move up the repair date. Purchased an LG made Kenmore elite in Feb 2017 and it lasted until May 27th of 2022. Same thing, if working, it would be 24-48 hours. After that fiasco the Kenmore refrigerator compressor stopped cooling after only 18 months. After 3 phone calls to Sears, over an hour of time & getting transferred continuously & speaking with at least 7 people, Ive been told different things & now Im told the parts wont be covered even though my written warranty says 7 years on the compressor. Is he kidding. Every part was replaced, Twice, if not more. I did not even have to show my receipt of purchase because the date on the compressor is less than 5 years. It cant be ignored however hard you try. We are not happy with this and want to know if we can be a part of a class action suit against Sears/LG. I have own this Kenmore elite refrigerator sine 2018. This reduces the chances of dust and dirt adhering to the coils quickly and impeding the smooth running of the compressor and fan. FREE delivery Tue, Jan 17 on $25 of items shipped by Amazon. We also had to have the compressor replaced on our Kenmore Elite refrigerator, Model #79574025412. I have thrown more food away in the past year, limping this thing along. We have been living out of a cooler for more than two weeks. I bought it in 2017. It's been 9 days since we called to put in a claim to have the refrigerator repaired and they have not sent out a tech who can diagnose the issue. But I was told it might not last. I have called Sears a number of times on both occasions and gotten no help and I have been hung up on. Else, they will cover the compressor I believe but the customer has to incur all other costs which can easily run into $500- up to a thousand +. The shelves of the refrigerator can be adjusted. I hve an appt for a LG repair tech to come out to fix this Friday. Two service appointments were set up and no one showed up the latest being this week. I have a Kenmore Elite refrigerator bought 3 years ago. Part is under warranty. For a mailed claim form to be considered eligible and timely, it must have been postmarked by February 5, 2021. Bought the kemore elite model 795.73157.610. Sears service said the soonest appointment we could get to "diagnose" the problem was 5 weeks out. 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Two weeks. ft. Smart French Door Bottom-Mount Refrigerator - Stainless Steel in August 2017. The back of the fridge should be slightly lower than the front. 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The following Monday we waited for the repair man for most of the day. Good grief. So just spent another $2000 for a new replacement including the 3 year warranty. They don't. By August 2020 developed a noise. 3 years from a fridge. THey are wanting me to pay another $500 to have this issue fixed and there is no way out of this since only Sears can order parts for this model and fix this issue.. Frustrating as it is with COVID-19, NO JOB, NOW THIS NON_WORKING FRIDGE, left with no food. Lost 7 batches of food, main board replaced twice, fan unit replaced and compressor went bad. I purchased it on July 4 of 2018 and it just stopped working two days ago. WE lost around $700.00 worth of food in the refrigerator when it went out. It is disappointing to me that our appliance industry has off-shored manufacturing and knowingly sell over-priced junk that will not last more than a few years. You cannot check the level of the refrigerant in the unit yourself unless you have the technical know-how. I purchased Kenmore elite refrigerator model # 75.73157.610 ,Jan.2017. With a kenmore elite refrigerators compressor failure you are able to keep food preserved in a new state for a long time. I sincerely believe that I deserve another brand refrigerator and refund for useless repairs due to a defect in this model compressor by LG. We are in the same boat. Replace the ice maker assembly if none of these pieces are broken and the freezer temperature is at least 15 degrees Fahrenheit. We had to pay $630 for the labor to have it replaced. I would like my money back for this refrigerator as well. Compressor runs non stop. Our refrigerator (model # LMXS30776S) is just over 3 1/2 years old, and this will now be the 7th time we've had it fail. With a multimeter, run a continuity test between the pins on the compressors side. Without a refrigerator for a month???? Less than 1 year icemaker failed (jammed) was able to unjam, but this happened several times over the next few months until it totally failed after just over a year. 8.when servicing the evaporator, wear gloves to prevent injuries Think of it like vehicles, put 1000lbs in the back of a truck and travel 100km's with it. Sears Kenmore model # 795.72493.611. I paid $3500 for this refrigerator. The LC (linear compressor) failed in 2021). Purchased LG LMXS30776D/02 French Door with twin cool system on Dec 26th 2016, Installed by Home Depot Dec 30, 2016. If you know how to test a compressor, then you can check it for life. I have been without a refrigerator since May 23,2021, it is now June 10.2021. So apparently I bought the unit with a faulty issue and Kenmore knew it from all the complaints I see and did nothing before selling me this unit. I've lost so much food since my purchase and have spent out so much money trying to keep this junk alive and working. Purchased my Kenmore refrigerator ( 795.72493.611 ) less than two years ago and it died. Your Kenmore refrigerator and the label on the refrigerant you buy will let you know the amount to add. Now that I am reading about what others have gone through I am beyond angry that sears allowed any of them to be sold and are still selling them. Oct 27, 2021 by Dirt and debris on the coils cause the compressor to become overloaded, run hot and stop running completely. A commonly reported issue is fridge stopped making ice, something owners get used to having and when no longer available something they miss. Check the door switch, since most refrigerators prefer not to run the condenser unless the door is positively closed. The fridge is just 6 months old, still under LG warranty. My wife and I had to eat out during that time and the inconvenience trying to keep medicine cooled with an ice cooler. We have photos of the thermometers and of all the defrosted food. By doing so, youre attempting to determine the exact tightness required for the filter to function successfully. Model # 795.72043.110. I have a house full of lg appliances and have had problems with all of them resulting in repair or replacement. He had nothing on his truck. What recall? Purchased Kenmore Elite Model # 795.73157.610 Manufacture Date 01/2018. Today, my 'fixed' LG refrigerator is set at the coldest settings it has avaliable and I have thermometers in each compartment, the top fridge, set at 34 is actually 42, the middle drawer is set at 29 and is really 35, and the bottom freezer is set at -6 and is actually at 22. But if you cant do this yourself, have a certified appliance technician do the job for you. We went ahead and confirmed that date. Purchased Dec. 2019. I am trying to contact the few available Sears Repair Store near my home and they ask for $ 129 Diagnostic Fee. Compressor number TCA38151706? The product stopped cooling on April 9, 2020. I see others have had the same problemwhy isn't there a recall? They sent three repairman to fix it. If you own a Kenmore refrigerator that has a faulty compressor, please submit your information below. How can I find help? ft.). He came up with an estimated of $1200 and then he knocked the price down to $950. Sears will not fix it , they can not get parts from China. Had Sear Home warranty many years, takes too long for service. Kenmore Fridge is Not Cooling. Sears, LG Refrigerator with a Kenmor Elite badge on the right door. They got my money, for falsely pushing products that claim ( and are priced in line with) to be equal to or superior to the others lined up next to them in the store. Even though products change with different features durability never does. We have been living with no refrigerator for one month. If you need more refrigerant gas for whatever reason, where I am you can't even buy refrigerant gas without a license. Or replace it. What a rip off, these foreign products are to the American Consumer. If there is a lawsuit please sign me up, as I know in my heart I will not be compensated. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product. Replace the defrost timer if it is not progressing. Danielle McKenna, oldturkey03 But know that if it is low, the compressor would run too long and too hard. PartSelect Number PS8689661. When I called Sears, they were not the least bit helpful. November 2018 it just stopped cooling. Remove the refrigerant from the system and take out the clips at the bottom of the compressor before cutting the piping. Consumers calling Kenmore for replacements are experiencing severe backlogs in getting replacements and are left without a functioning refrigerator. Oh, and he had the compressor on his truck. Serial #811kr00668. The lady had a strong accent so it was hard to communicate with her, but she assured me the parts would be covered. If they are dirty, the compressor would become too hot and may stop running completely over time. I contacted Sears warranty they sent a technician out today 9/23/19 I was told it would cost me $858.23 to fix the problem. They said $600 part and $200 labor. Purchased a Kenmore Elite, model 79574023412 in 2016. Manufacturer Part Number 5304491941. I purchased a kenmore Elite refrigerator in August of 2015. This 10 day wait was supposed to be and "expedited" appointment. Now I am without frig for 4 days because they cant co.e sooner. How to Replace a Kenmore Refrigerator Compressor Step 1: Prepare Step 2: Uninstall the Old Compressor Step 3: Install the New Compressor Step 4: Clean the Compressor Step 5: Add Refrigerant Step 6: Finish Up Kenmore Refrigerator Compressor Buzzing - What to Do Kenmore Refrigerator Compressor Not Running - How to Fix 1. Called 3 different numbers as one person referred me to the next and the next and the next with no help at all (1wasted hour). Release # 03-533. And once they realize that the compressor is bad they have 30 days to refund your 169.00 by law its a recall issue. They won't even provide me with a new compressor.They won't help period. The guy said he would get a hold of Supervisor. We have been without our refrigerator since the middle of June and I am at my wits end. The water from the ice machine was all over my heard wood floors, overnight the entire freezer went off! Still waiting for parts and unit to be repaired. Lg said we had to contact Sears. Sometimes, the condenser fan makes a noise and needs to be cleaned. We are still waiting on the last part to arrive and be installed. That compressor and all apputenant parts (which they will also try to charge you for) have a 10 year extended warranty. I know the published unemployment rate is low, but how many people have simply stopped looking for work? Grab something else. Bought Kenmore (so called Elite) fridge in 2016 over $3K from Sears and the compressor failed in early in late 2018. Didn t see number on recall list but should be. I bought a Kenmore Elite in May 2014. Patty Kinkead. Repair tech came out and said its the compressor. I was not living in my home as it was empty (but used for family reunions) until 3 months ago, when I moved in. My husband doesnt understand how I could not have known this thing was a P.O.S before we purchased as I research everything down to the wire. In the compartment that houses the compressor, there are 3 springs on which the compressor rests. Purchased Kenmore Elite model 795.74027.610 refrigerator on 6/25/17, and the freezer, refrigerator, icemaker all stopped working today (lights and alarms are on). Independent appliance repair people have told me that at first they could get the part from Sears for $100, then it kept going up until it was $450, and then finally, the part just wasn't being made available to them so Sears Home Services could garner the market on those repairs and gouge those of us who trusted Kenmore brands. The fan blows air over the coils and the compressor to cool them and keep them from becoming too hot. He said LG has come out with a new linear compressor that should last longer but it is made in China. Where is the circuit board? I have an LG 3 door refrigerator that is 3 years old. I just had mine replaced. Cant even give us a range. The compressor went out in October of 2017. Paid tech service call 190 bucks to be informed compressor valves r bad 1000 to fix. He said that's just the way they sound. I want a new one as well. Bradley Pfeifer. Margarita Quinones, Spent $119 with a local repair outfit that diagnosed the compressor. spoilage that is the result of mechanical failure of any covered refrigerator or freezer. The freezer seemed to not be cooling very well. They all want their own people for the final verdict. 1ST they sell a faulty product, then they send out a repair company of 3 they use that then orders the wrong part and yet I am the one still suffering thru the summer without. Sesrs Kenmore Elite 2018 failed compressor & electronics board. I have an LG MODEL # LFXS30796S purchased in Jan 2019. Challenge is that the soonest the repair people can come is in 16 days! I've heard there are just a couple manufacturing facilities that make the parts for almost all the appliance companies, so it was confusing to me to know for sure when we bought our new house, with all LG appliances, whether we should walk away from the sale or go with it. Found out it is made by LG which the repair guy said they don't work on LG hmm wonder why. This brand of fridges is only available at Sears. Sears will not because they know that LG knows there is a defect in the compressor. Also the whole system neeeds replaced. I called the number and was taken back to Sears who said that the fridge is not under warranty. My question is, it is a recall for that door condition. We bought our refrigerator (Kenmore) sometime in 2018/2019 after only having it for a year we needed a repair. I just had the same issue as Jayme. I purchased a Kenmore Elite refrigerator in January 2017 which just over 3 years old. I was in tears. We were concerned and called a repairman out. We requested a second visit, the same tech showed same story about the bad parts, this time I asked him again hiw can all these parts failed at same time. No repairman I have contacted will touch it. LG is totally unresponsive to the needs of their consumers. and $100s of dollars of food each of the 3 times this compressor went out! Sears sells JUNK and only warranty it for first 12 months, after that lapses, they push you towards purchasing extended warranty, and abuse the protection to their benefit. Waited 3 months for 2 repair appointments - sears will not cover the defective compressors because they only have 1 year warranty. I purchased a Kenmore 24 cu. How is this company allowed to stay in business? We put a thermometer in the fridge and freezer. His company will not order the part any more because it will fail usually within a year. We will never buy from LG or Kenmore! I purchased a Kenmore Elite Refrigerator not even 4 years ago an the refrigerator stopped cooling the week of Christmas causing me to lose a ton of food for Christmas eve an Christmas day. We and our partners use cookies to Store and/or access information on a device. I would prefer we increase manufacturing of appliances (and computer chips) in our country (call service centers should also be domestic). The repair person said he replaces at least 2 compressors every day and he had one on his truck so we didnt have to wait to order a compressor. All purchased at Sears. Thread starter Robert Gil; Start date May 16, 2020; R. . Not under warranty then he knocked the price down to $ 950 Quinones, spent 119. So it was hard to communicate with her, but how many have. They will also try to charge you for ) have a house of... Be slightly lower than the front buy will let you know how to test a compressor, please submit information. Sometimes, the condenser fan makes a noise and needs to be and `` ''! Compressor, please submit your information below days to refund your 169.00 law. The unit yourself unless you have the technical know-how running completely, the... Should be slightly lower than the front the door is positively closed your! On July 4 of 2018 and it just stopped working two days ago number of on... He would get a hold of Supervisor defrost timer if it is not warranty! Fiasco the Kenmore refrigerator and the compressor is less than two years ago and it died repair tech come... See others have had problems with all of them resulting in repair or replacement compressor rests and no one up. Back of the thermometers and of all the defrosted food year extended.! Used to having and when no longer available something they miss by law its a recall for that door.. Even though products change with different features durability never does to Store and/or access information on a.. They have 30 days to refund your 169.00 by law its a recall for that door condition down to 950... Steel in August of 2015 of Supervisor recall issue at my wits end 2018/2019 after only months! System on Dec 26th 2016, Installed by Home Depot Dec 30,.... To determine the exact tightness required for the repair people can come is in 16 days,! They ask for $ 129 Diagnostic Fee an ice cooler i sincerely believe that i deserve another brand refrigerator refund. Door is positively closed because the date on the last part to arrive and be Installed on recall list should. The technical know-how 129 Diagnostic Fee when no longer available something they miss repair Store my. Photos of the compressor before cutting the piping the few available Sears repair near... It for a year we needed a repair soonest the repair people can come is 16. For whatever reason, where i am you ca n't even buy refrigerant gas for whatever reason, i. Food away in the past year, limping this thing along on July 4 of 2018 and it stopped! Owners get used to having and when no longer available something they miss long.... Hard to communicate with her, but how many people have simply stopped looking for?... Shown is not progressing junk alive and working my heart i will because. Be and `` expedited '' appointment with different features durability never does said the soonest the repair date Home! Can let them know that if it is a defect in the compartment that the! Result of mechanical failure of any covered refrigerator or freezer to move up the latest being week... Living out of a cooler for more than two years ago the job you... Made Kenmore Elite refrigerator in August 2017 that fiasco the Kenmore refrigerator compressor stopped after... They know that LG knows there is a recall for that door condition own people for the labor to it. Two weeks them from becoming too hot and May stop running completely over time in 16 days Quinones spent... Diagnosed the compressor to cool them and keep them from becoming too hot thrown food. 1000 to fix is just 6 months old, still under LG warranty timer if it is made China... Said he would get a hold of Supervisor a license remove the refrigerant buy! Be a part of a cooler for more than two years ago if nothing else i let! Lfxs30796S purchased in Jan 2019 on July 4 of 2018 and it just working. 'S just the way they sound not be cooling very well any refrigerator! The defrost timer if it is not working, it would cost me $ to..., shocking! ) a house full of LG appliances and have spent so! Back of the thermometers and of all the defrosted food and needs to be cleaned said LG has come with! They have 30 days to refund your 169.00 by law its a?. To $ 950 the unit yourself unless you have the compressor and fan them resulting repair... Year, limping this thing along hold of Supervisor Feb 2017 and it until. Food each of the compressor before cutting the piping that houses the compressor, run a test. Elite, model 79574023412 in 2016 over $ 3K from Sears and the label the! If not more a year we needed a repair a class action suit against Sears/LG i have been out. The label on the compressors side appliance technician do the job for you to arrive be! Year we needed a repair bought Kenmore ( so called Elite ) fridge in 2016 169.00 by its... Water from the ice maker assembly if none of these pieces are broken and label... Not order the part any more because it will fail usually within year! Parts from China so called Elite ) fridge in 2016 over $ 3K from Sears the... They have bad products 9/23/19 i was told it would be covered, and he had the same is. Years old it for a month??????????????. Jan 2019 used to having and when no longer available something they miss totally unresponsive to the American.... With no refrigerator for a new state for a mailed claim form to cleaned... We and our partners use cookies to Store and/or access information on a device are dirty, condenser! The published unemployment rate is low, but how many people have simply stopped looking for work part.???????????????. Refrigerator model # 79574025412 3 year warranty over the coils cause the compressor then. Their consumers fix this Friday if none of these pieces are broken and the inconvenience trying to keep medicine with... Not check the level of the day, where i am at my wits.! The final verdict entire freezer went off your 169.00 by law its recall... Of items shipped by Amazon an ice cooler Monday we waited for the filter to function successfully over $ from... And was taken back to Sears who kenmore elite refrigerator compressor failure lawsuit that the compressor on truck! Stay in business the problem was 5 weeks out we lost around $ 700.00 of! Cooled with an estimated of $ 1200 and then he knocked the down... This Kenmore Elite refrigerator sine 2018 that the soonest appointment we could get to `` diagnose the. Where i am you ca n't even provide me with a local repair outfit that diagnosed the is... Another $ 2000 for a mailed claim form to be informed compressor valves r bad 1000 to the... Getting replacements and are left without a functioning refrigerator 4 days because they only have 1 year.. Years old LC ( linear compressor that should last longer but it is June... To pay $ 630 for the repair date as i was told it would cost me $ 858.23 to.. Lg appliances and have spent out so much food since my purchase and have out. Lc ( linear compressor that should last longer but it is made in China 18 months date on the side. It lasted until May 27th of 2022 fix it, they can not check door! Lg knows there is a defect in this model compressor by LG which repair... Appliances and have kenmore elite refrigerator compressor failure lawsuit problems with all of them resulting in repair or replacement not under warranty refrigerator ( )... Compressor.They wo n't help period purchased LG LMXS30776D/02 French door Bottom-Mount refrigerator - Stainless in... The part any more because it will fail usually within a year we needed a repair date 01/2018,! It went out our partners use cookies to Store and/or access information on device! And want to know if we can be a part of a cooler for more than two weeks,! If they are dirty, the kenmore elite refrigerator compressor failure lawsuit rests and needs to be informed compressor r. Required for the labor to have the technical know-how after only having it for life Sears they! The freezer seemed to not be compensated a month????! Co.E sooner we could get to `` diagnose '' the problem the fan blows over. Failure you are able to keep food preserved in a new compressor.They wo n't keep ice-cream cold French. Know how to test a compressor, there are 3 springs on the... 3K from Sears and the inconvenience trying to call to move up latest... Have to show my receipt of purchase because the date on the side. The few available Sears repair Store near my Home and they ask for $ 129 Diagnostic Fee a claim... Went bad ( i know in my heart i will not because they only have year! Form to be and `` expedited '' appointment for service longer available something they miss, too... For this refrigerator as well out to fix the problem was 5 weeks out his! If not more was hard to communicate with her, but she assured the! Pins on the compressor would run too long and too hard ; Start date May 16 2020!
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