Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. Our telephone number is 0151 330 1004. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Please ensure that you remove any Fast Tag device from your vehicle and check the vehicle number plate conforms to the DVLA Vehicle registration numbers and number plates standards. What if I have multiple cars in my household? Please ensure you leave enough credit to cover any journeys that you need to make. as the ANPR Camera will only read those approved by the DVLA. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Please be advised that we may use agencies to verify and confirm your identity and residence. You may find the answer or help you need there. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. We will utilise only relevant categories of DVLA OpenSource Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. or Our Customer Services Contact Centre is available to support with your queries 7-days a week. Your phone company may add its own access charge, but they will tell you about this. View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). No trains are running from the station. you are over 65 and receive the highest rate of Attendance Allowance; Monday, October 25, 2021 T-FLOW system replaces current Fast Tag system over time Automatic Number Plate Recognition (ANPR) will be used with barriers Pre-paying for journeys remains the. T-FLOW is available for all vehicle classes and removes the need for cash. Refunds and Compensation. What documents do I need as proof of eligibility? The repair team will get to work and get the damage fixed as soon as they can. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. Liverpool Lime Street is currently closed to the public due to a security threat. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. or Merseytravel accept payment by all major debit or credit cards (excluding AMEX). Our passenger charter sets out any compensation you may be entitled if this does happen. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. Please note - we ask that you do not send general customer queries to this email address. Details should be updated by January 31st, 2023. I have a foreign licence plate can I still register? If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. You can call our Customer Service Contact Centre on 0151 330 1004. T-FLOW account online at merseytunnels.co.uk. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. 8am to 8pm - Saturday, Sunday and Bank Holidays. To make a claim, simply click on the compensation tab below . If you are unable to apply online, or you are not the approved signatory for the bank account you can download and print theApplication FormandDirect Debit Instruction, then present this with your initial payment at any of our Merseytravel Centres. If you choose to pay your toll by cash or Credit or Debit card at the plaza the full toll rate will apply. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. Account holders will also benefit from a website upgrade to support online self-service, improving customer experience in managing their account online. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. We would recommend that you seek independent legal advice on this issue. We aim to have normal service resumed as swiftly as possible. What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. The debt isn't just related to the construction costs of both the Queensway and Kingsway, but also the money that was borrowed for tunnel maintenance and improvements before the Tunnels Act 2004. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. account to operate the Fast Tag system at the Toll Barrier (g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. Liverpool Lime Street is currently closed to the public due to a security threat. . Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. Now, creating a Mersey Tunnel Fast Tag requires at most 5 minutes. You hold a Disabled Persons (Blue) Parking badge If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. via your dashboard where you can view your statement or see an itemised history of journeys made. Can I ride my bicycle through the tunnel? To request a receipt, please have your card payment details available and click here. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. The concession can only be used in the vehicle you nominated on your application form. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. If this information changes, for any reason, you must notify us immediately. Any payments made using a mobile device (e.g. Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. Merseytravel fast tag account login. Step 1. Vehicle class 1 may use any toll lane, vehicle classes 2, 3 and 4 must use attended lanes and the T-FLOW wide lanes at Wallasey. Type all necessary information in the necessary fillable areas. The loans are still being paid and will not be paid off until 2048. No trains are running from the station. Yes, it is a condition of issue that is strictly monitored. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. To login with Merseytravel fast tag account login, you can use the official links we have provided below. Full details of tolls, fees and charges are available at www.merseytunnels.co.uk. Mar 17, 22 (Updated: Aug 05, 22) What problem are you having with merseytunnels.co.uk? JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . No trains are running from the station. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. and Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. You will need to complete the relevant surrender form that is available to download online via the above link. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. The discount is allocated to your T-FLOW account. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Liverpool Lime Street is currently closed to the public due to a security threat. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. Log in to manage your Mersey Tunnels account. T&C apply. Receipts are available for viewing and downloading up to 6 months after your journey. As part of the works, the Mersey Tunnels website will be down for maintenance to get ready for the new system from 9am on Monday 1 November until the afternoon of Wednesday 3 November. To update, visit bit.ly/3GgiZ2h . For full details on how we manage your personal data please refer to ourPrivacy Notice. They are all up to date and will always work for logging in securely on our website! What if I dont want to register my vehicle for T-FLOW? For more information, you can read our Customer Feedback Policy & Guidance Policy. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Get In Touch webform and complete the Fix It / Report It option. You can access your account and statement information. your current council tax bill, or a utility bill with your name and address dated within the last 3 months T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. The toll fee will be deducted from your T-FLOW account. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. I want to appeal against a decision to refuse my application, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Or, you can visit a Merseytravel Centre in person for further support. Share Your Details. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Account holders who live in the City Region also benefit from a further discount on their journeys. You receive the highest rate of mobility component of the Disability Living Allowance. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, A utility bill (e.g. Information, you can call our Customer Feedback Policy & Guidance Policy website upgrade to support self-service! 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