Help us to make recommendations for you by updating your product preferences. But, If everything above will not fix the problem, then you need to replace the whole touchpad. Schedule Service (866) 254-8474. Follow our step-by-step guide to diagnose the issue and resolve the . Also the stencils on the control panel are all peeling off. Using your microwave oven Using the fit choice button Menu / Item No. When the cooking operation is conducted to a desired level, the gas concentration reaches a preselected level and, hence, an output signal of the gas sensor shows a predetermined output level at which the . Thanks so much for sharing your experience with this microwave. Unplug the microwave or toggle the circuit breaker to turn it off. Sometimes the error code cannot be resolved easily with the information on this page. Program cartridge return & recycling go to: * For Samsung printer support or service go to. During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. When buttons on the control pad stop working, the SE code will be shown. You can then put the microwave back together. A Samsung microwave error code SE is usually caused by a faulty touchpad or dirty ribbon cable. SelectAllSettings, and then select General & Privacy. Easy sign-in, Samsung Pay, notifications, and more! Service Information For Appliance Repair Professionals. Step 4: Lift the microwave out of the cabinet and place on a flat and sturdy surface lined with a towel or cloth. However, some error codes may require additional steps to get the problem solved. If the temperature sensor burns, you must replace the temperature sensor. Let us take care of your Samsung productsanywhere, anytime, always! The first thing you need to pay attention to is the sensor and the wiring connected with it. This makes it much easier to troubleshoot when you come across operation errors. As the next step, remove the racks and stands, including the turntable, from the interior of the microwave. If there is no communication between the main and sub MICOM. This is much more cost effective and has a far less impact on the environment than a complete appliance replacement. What can you do if the control panel of your Samsung microwave does not respond; ME21K7010DS - Over the Range Microwave with PowerGrill, 2.1 cu.ft - Turn the demo mode on or off (ME21K7010DS) ME21K7010DS - Over the Range Microwave with PowerGrill, 2.1 cu.ft - Cook vegetables (ME21K7010DS) It has an above-average wattage of 1,100, but no convection cooking. He stated it is both the major and sub-PCB boards need to be replaced as they are not communicating. Today we will discuss the SE error code that can appear on Samsung microwaves. If you have a freestanding unit, you may have to remove the metal from around the top and sides before moving on to the next step. Disconnect the locking clips and wires connected to the gas sensor. If the microwave doesnt turn on, or if it turns on by itself, check the circuit breaker. The next component that might be the cause of the error code is a faulty control board. 9% of customers. To fix this issue, you must replace the gas sensor. Link toThe switch's I use In the video https://amzn.to/3v1AlNa So in this video I'm going to show you the most common failure in microwave's . When at fault, the microwave control display will communicate it through the error code. If your microwave is not working or has stopped working, there could be a few reasons why. Move the microwave from its unit to access the back panel. If you get an error code service is pretty much needed. If the panel still doesn't respond, service is required. Note: The provided information refers to microwaves sold in Canada. And often they review only the products that provide the most . 06:39 AM Why Kenmore Oven Handle Falls Off. Locate the control panel and remove the screws that hold it in place. The error codes appear in the Samsung microwave when the gas sensor fails, when it is short, and when it is stuck open. In this article, I have discussed the 5 common error codes and simple ways to fix the faults. The control pad is often attached to the actual control panel, and is generally connected to the electronic control board with flat ribbon style connectors. And reconnect the ribbon wire with the control board. It may have a different design and information code depending on the model. A Samsung Microwave displays a C-d0 error code when a Shorted Key Error has been detected by the internal electronic diagnostics. The Samsung microwave does not have a reset button. Want to find a quick way to repair your microwave oven? Now Hiring. Unplug the microwave from the wall or turn it off from your fuse box. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Samsung microwave error code official guide. The entire control board is defective and stops working. You can access the humidity sensor after removing the panel. Move your microwave oven to its original position. Purchase the new sensor based on the model of your Samsung microwave. In the course of solving the problem, you can independently check and repair the device. Replacing the control panel and wire harness assembly if the connections are secure. By ticking this box, I accept Samsung Service Updates, including . The popcorn button keeps coming up c-10 what does that mean - Learn about Samsung - 2.1 Cu. Plug the microwave oven into the electric outlet. Replace the electronic control board in the oven if the problem persists. Replug your Samsung microwave into the electric outlet and switch on the power. Move the microwave from the cabinet and place it on a solid surface to work. [Quick-Fix] Unplug the range and tighten any loose electrical connections between the electronic control board in the oven and the control panel. In the end, the SE error code can cause you a great deal of headaches. However, if your microwave doesnt heat up at all, it could be in Demo mode. Remove the panels around the microwaves by disconnecting the screws securing the panel. Review sites are broken. If it occurs again, turn of the microwave 12-24 hours and then retry. But if the fan strength isn't strong enough to hold up a napkin, you may feel like it's not working. Step 2: Slide the vent up, then to your left to remove it completely. 2) Sit in a chair. Locate the control pad. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Fortunately, there's an easy way to tell. Contacting a trained Appliance Repair Technician is another option if the if the issue is to difficult to resolve with the information provided. The multimeter should read a few ohms of resistance for each control pad when its engaged. You can move on to the repair process after resetting your Samsung microwave. So, if you have this problem, leave the machine unplugged or the door open until the repair is completed. You can restore all TV settings (excluding the network settings) to their factory defaults. Follow the steps below to replace the humidity sensor: The e-11 error code will disappear if the humidity sensor is causing the issue. The same issues may occur if the control board has failed. Unplug the power cord for and clean the button. The main function of a microwave is to heat things up, if the microwave is failing to do so, examine the high voltage diode, the door switch, and the magnetron. If the humidity sensor fails, food will come out dry. This site uses cookies to personalise your experience, analyze site traffic and keep track of items stored in your shopping basket. What to do? Another thing to check is, to remove the ribbon cable from the control board and clean copper connections with an eraser and alcohol propylene. Purchase the new gas sensor based on the model of your Samsung microwave. Consider help from a professional to fix the issue if you find it too technical to fix the issue. Start Right Here Find appliance parts, lawn & garden equipment parts, heating & cooling parts and more from the top brands in the industry here. If you see dE or dC, remove the divider from the oven, and put it back in. To do so, remove the screws securing the touchpad with the microwave. Copyright 1995-2023 All Rights Reserved. What does C-DO mean and how is it fixed - Learn about Samsung - 1.7 Cu. Step 1: Unplug the microwave from the power socket for about 2 minutes. An easy way to test for Demo mode is to set a cooking time and start the microwave. If you are unable to clear any code from your oven, please contact the Samsung service center for further support. Step 5: Take out the four screws which hold the top panel of the microwave in place. Kenmore Oven Heating Element Is Not Working? Copyright 1995-2023 SAMSUNG All Rights Reserved. I expected much more from Samsung. 01:42 PM Please take our brief survey. Apart from this, wiring issues can also be the reason for the e-11 error code. And wait until 10 to 30 minutes because a capacitor will store the electricity even after unplugging the microwave. Why It Happens And How To Fix? Start the microwave oven for 1 minute on the HI setting (100% Power) If the water is warm the microwave is heating. An error code on your microwave usually means a technician is going to need to take a look at it. Our repair guide will have the fan back to work in no time. Since you are out of the manufacturer warranty, the cost of repair would be your responsibility. Pull up and pivot the panel out. Note: To try to clear an error code, unplug the microwave or turn it off at the circuit breaker for 60 seconds. Remove the two screws from the top vent, followed by the one from above the keypad. Wiring issue between the keypad and the control PCB. Disconnect the wire harness connected to the control panel. Unplug the power cord, wait long enough for it to cool, and then restart the microwave. Email as a contact option was discontinued as of April 3rd, 2019. Press OK. Enter the current time on the number pad and press OK again. Factory reset Sometimes it's good to have a fresh start. You can then remove the ribbon cable from the control board and give the copper connections a good clean with an eraser and alcohol propylene. Reattach the back panel and secure it with the mounting screws. The five common error codes discussed in the article are e-11, SE, E-24, C-10, C-11, C-12 and C-A0, C-A1, and C-A2. It is printed on the equipment tally. The Samsung DE series consists of reasonably priced microwaves with a sufficient number of features. Step 2: plug in your microwave and wait until it turns on. Copyright 1995-2023 Samsung. Modern microwaves are designed to communicate faults in the microwave oven through error codes, which makes figuring out the cause and repair easy. The microwave has power but is not working. It will cost around 20 to 30 dollars. Have you ever encountered this error code with your Samsung microwave? The list of possible causes above may assist in determining the cause of the error code. Sorry, there is insufficient stock for your cart. Using a flat screwdriver, release the tabs connecting the temperature sensor to the microwave oven. Step 4: Take out the screw holding the panel. Sorry, there is insufficient stock for your cart. If the error code still shows, consider seeking help from a professional to check if the humidity sensor is getting enough power supply. First though, it's possible that if you power cycle the microwave, you may clear the error. Once located, the first thing to do is check the connection with a multimeter to determine if there is continuity. If the error code was simply a fluke, the device will start back up and operate perfectly. Often, a simple power cycle can get you back on track. You got this! Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel with 4 Answers - Best Buy Step 3: Remove the screws which secure the microwave to the cabinet.There will be one screw on each side. Select Reset, enter your PIN (0000 is the default), and then select Reset. Some have grill included and boast enamel-coated interior. To access the control pad, you will need to first unplug your Samsung microwave, and remove the cabinet. There is common practice among people to open and close the microwaves door to stop the sound and clear the error, but thats not going to work if the issue is severe. Samsung oven displays C-10 error after SmartThings self diagnosis, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, Do Not Sell or Share My Personal information. Welcome to Urban Home Corner. Free standard shipping, exclusive offers and financing options. If the touchpad is working properly, the main control board is likely at fault. If your microwave turns on by itself after you close the door you may need to clean the door, check the latch, or ensure that the door is closed all the way. To fix this, replace the touchpad of the microwave. If you find that the microwave control pad, or touchpad, doesnt respond, but the display still lights up, then the problem is probably with the control pad. Step 5: Pull up then pivot out the panel. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Clean the keys and check if there water on the surface around the key. The term "arcing" refers to sparks inside the microwave oven. Try reconnecting the power when bAd LinE appears, though you may need to contact a pro about this one. The E-24 error code communicates that your microwave is getting extremely hot. http://www.Samsung.com/us/support/service/location. If the error code returns, visit theSupport Centerto request service. To access the gas sensor, you must disconnect the top cover of the microwave. Ft. Convection Over-the-Range Fingerprint Resistant Microwave - Stainless steel with 5 Answers - Best Buy Step 2: Disconnect the oven's power cord from the outlet. Always take proper safety precautions when installing or repairing any major appliance. You can restore all of The Freestyle's settings (excluding the network settings) to their factory defaults. Remove the control panel by pulling it up and out of its position. The good thing is that modern microwaves are created to display error codes in case if something will go wrong. Copyright 1995-2023 Samsung. This is a model with the control and display on the door and not on the right hand side. Remove the back panel by removing the screws holding the panel in place. Fortunately, there's an easy way to tell. Remove the rear panel by unscrewing the screws holding the panel in place. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . Replace the new gas sensor and connect the wires and locking tabs. If the wires are too short, not letting you move the microwave, you can disconnect the wires by removing the screws and fixing them in a place using a. Speak to one of our dedicated team of experts. And locate the washers and remove them from the cabinet. Appliance Service Information. . It will even turn on automatically if the microwave is getting too hot. Restart the microwave after waiting. If the test shows no continuity, then youll need to replace the connection part. This guide contains a reference list of microwave error codes and their meanings. You can check the connectivity of the touchpad using a multimeter.