Urgent care centers can bill their global S code when a significant and separately identifiable service is performed at the same time as the administration of the vaccine, but will only be reimbursed for both services when their contract allows it (similar to how they may be reimbursed today for flu shot administration). We are awaiting further billing instructions for providers, as applicable, from CMS. Refer to the Telemedicine Website for a list of billing codes which may be used with Place of Service (POS) 02 or 10. 24/7, live and on-demand for a variety of minor health care questions and concerns. Check with individual payers (e.g., Medicare, Medicaid, other private insurance) for reimbursement policies regarding these codes. Please note that state mandates and customer benefit plans may supersede our guidelines. This is a key difference between Commercial and Medicare risk . Claims were not denied due to lack of referrals for these services during that time. To speak with a dentist,log in to myCigna. However, providers are required to attest that their designated specialty meets the requirements of Cigna. No. Cigna will determine coverage for each test based on the specific code(s) the provider bills. They would also need to append the GQ, GT, or 95 modifier to indicate the service was performed virtually. For costs and details of coverage, review your plan documents or contact a Cigna representative. On Aug. 3, 2020 CMS published a revision to the April 27th, 2020 memo announcing the addition of telephonic CPT codes (98966-98968, 99441-99443) valid for 2020 benefit year data submissions for the Department of Health and Human Services- (HHS-) operated risk adjustment program. Primary care physician to specialist requesting input from a cardiologist, psychiatrist, pulmonologist, allergist, dermatologist, surgeon, oncologist, etc. This eases coordination of benefits and gives other payers the setting information they need. PDF CIGNA'S VIRTUAL CARE REIMBURSEMENT POLICY - MetroCare Physicians For other laboratory tests when COVID-19 may be suspected. CHCP - Resources - Cigna's response to COVID-19 .gov Specimen collection will only be reimbursed in addition to other services when it is billed by an independent laboratory for travel to a skilled nursing facility (place of service 31), nursing home facility (place of service 32), or to an individuals home (place of service 12) to collect the specimen. New/Modifications to the Place of Service (POS) Codes for Telehealth This generally takes place in a mass immunization setting, such as, a public health center, pharmacy, or mall but may include a physician office setting. We did not make any requirements regarding the type of technology used. Telehealth Guidelines - TriWest 4 Due to state laws governing teledentistry, this service is not available to residents of Texas. We will also closely monitor and audit claims for inappropriate services that should not be performed virtually (including but not limited to: acupuncture, all surgical codes, anesthesia, radiology services, laboratory testing, administration of drugs and biologics, infusions or vaccines, and EEG or EKG testing). After the emergency use authorization (EUA) or licensure of each COVID-19 vaccine product by the FDA, CMS will identify the specific vaccine code(s) along with the specific administration code(s) for each vaccine that should be billed. Visit CignaforHCP.com/virtualcare for information about our new Virtual Care Reimbursement Policy, effective January 1, 2021. While we will reimburse these services consistent with face-to-face rates, we will monitor the use of level four and five services to limit fraud, waste, and abuse. We have also created this quick guide for key implementation tips and the latest updates on telemedicine expansion amid COVID-19. Yes. Because most standard Cigna client benefit plans do not extend coverage to screening services when performed for employment reasons (e.g., occupational physical examination), virtual care screening services will generally not be covered solely for return-to-work purposes. The location where health services and health related services are provided or received, through telecommunication technology. Effective with January 1, 2021 dates of service, we implemented a new Virtual Care Reimbursement Policy. This waiver applies to all patients with a Cigna commercial or Cigna Medicare Advantage benefit plan. Speak with a provider online and discuss your lab work, biometric screenings. Schedule an appointment online with MDLIVE and visit a lab for your blood work and biometrics. Medicare telehealth services practitioners use "02" if the telehealth service is delivered anywhere except for the patient's home. Under normal circumstances, the provider would bill with the Place of Service code 2, to indicate the care was rendered via telehealth. ), Preventive care codes (99381-99387 and 99391-99397), Skilled nursing facility codes (99307-99310) (Effective with January 29, 2022 dates of service), A quick 5- to 10-minute telephone conversation between a provider and their patient (G2012), eConsults (99446-99449, 99451, and 99452), Virtual home health services (G0151, G0152, G0153, G0155, G0157, G0158, G0299, G0300, G0493, S9123, S9128, S9129, and S9131). Please note that if the only service rendered is a specimen collection and/or testing, and all of the required components for an evaluation and management (E/M) service code are not met, then only the code for the specimen collection or testing should be billed. Is Face Time allowed? At a minimum, we will always follow Centers for Medicare & Medicaid Services (CMS) telehealth or state-specific requirements that apply to telehealth coverage for our insurance products. Reimbursement will be consistent as though they performed the service in a face-to-face setting. Antibody tests: 86328, 86769, 86408, 86409, 86413, and 0224U, Cigna covers diagnostic molecular and antigen tests for COVID-19 through at least. Note that high-throughput tests may only be run in a high-complexity laboratory; The laboratory or provider bills using the codes in our interim billing guidelines and. In these cases, the provider should bill as normal on a UB-04 claim form with the appropriate revenue code and procedure code, and also append the GQ, GT, or 95 modifier. **, Watch this short video to learn more about virtual care with MDLivefor Cigna.(Length: 00:01:33). This form can be completed here:https://cignaforhcp.cigna.com/public/content/pdf/resourceLibrary/behavioral/attestedSpecialtyForm.pdf. Providers should bill the relevant vaccine administration code (e.g., 0001A, 0002A, etc.) In addition to the in-office care that you deliver today, we encourage you to consider offering virtual care to your patients with Cigna coverage as well and ensure theyre aware that you can continue to offer ongoing covered virtual care as they need it and as its medically appropriate. Cigna continues to require prior authorization reviews for routine advanced imaging. In these cases, the provider should bill as normal on a UB-04 claim form with the appropriate revenue code and procedure code, and also append the GQ, GT, or 95 modifier. PT/OT/ST providers could deliver virtual care for any service that was on their fee schedule for dates of service through December 31, 2020. When billing telehealth services, healthcare providers must bill the E&M code with place of service code 02 along with a GT or 95 modifier. I cannot capture in words the value to me of TheraThink. Additionally, if a provider typically bills services on a UB-04 claim form, they can also provide those services virtually until further notice. Prior to the COVID-19 PHE, the patient's place of service was indicated with code 02, which previously indicated all telehealth patient sites. Cigna commercial and Cigna Medicare Advantage are waiving the authorization requirement for facility-to-facility transfers from December 12, 2022 through March 15, 2023. Check with individual payers (e.g., Medicare, Medicaid, other private insurance) for reimbursement policies regarding these codes. Cigna Telehealth Place Of Service - family-medical.net For example, if a dietician or occupational therapist would typically see a patient in an outpatient setting, but that service is now provided virtually, that dietician or occupational therapist would bill the same way they do for that face-to-face visit using the existing codes on their fee schedule and existing claim form they typically bill with (e.g., CMS 1500 or UB-04) and append the GQ, GT, or 95 modifier. These codes should be used on professional claims to specify the entity where service (s) were rendered. In all cases, providers should bill the COVID-19 test with the diagnosis code that is appropriate for the reason for the test. Please note that while virtual care services billed on a UB-04 claim will not typically be reimbursed under this policy, we continue to reimburse virtual care services billed on a UB-04 claim form until further notice as a COVID-19 accommodation when the services: Please note that existing reimbursement policies will apply and may affect claims payment (e.g., R30 E&M Services). When a state allows an emergent temporary provider licensure, Cigna will allow providers to practice in that state as participating if a provider is already participating with Cigna, is in "good standing," and if state regulations allow such care to take place. Urgent care centers will not be reimbursed separately when they bill for multiple services. Therefore, your patients with Cigna commercial coverage can purchase OTC tests from a health care provider and seek reimbursement by billing Cigna directly following our published guidance. While services billed on a UB-04 are out of scope for the new policy, we will continue to evaluate facility-based services for future policy updates. That is why in 2015, CMS began reimbursing providers for a program called non-complex Chronic Care Management (CCM), billed as the new code CPT 99490. Please note that routine care will be subject to cost-share, while COVID-19 related care will be reimbursed with no cost-share. We continue to monitor for any updates from the administration and are evaluating potential changes to our ongoing COVID-19 accommodations as a result of the PHE ending. Get non-narcotic prescriptions sent directly to your local pharmacy, if appropriate. PDF Telehealth/Telemedicine and Telephone Call (Audio Only) Frequently Codes 99441-99443 are non-face-to-face E/M services provided to a patient using the telephone by a physician or other QHP who may report E/M services. Yes. As of April 4, 2022, individuals with Medicare Part B and Medicare Advantage plans can get up to eight OTC tests per calendar month from participating pharmacies and health care providers for the duration of the COVID-19 public health emergency (PHE). When specific contracted rates are in place for COVID-19 specimen collection services, Cigna will reimburse covered services at those contracted rates. Cigna will waive all customer cost-share for diagnostic services, testing, and treatment related to COVID-19, as follows: The visit will be covered without customer cost-share if the provider determines that the visit was consistent with COVID-19 diagnostic purposes. Provider: Telehealth Medicare Risk Adjustment - Humana Cigna commercial and Cigna Medicare Advantage will waive the authorization requirement for facility-to-facility transfers from December 12, 2022 through March 15, 2023. Services include individual and group therapy and counseling, family counseling, laboratory tests, drugs and supplies, and psychological testing. Yes. We maintain all current medical necessity review criteria for virtual care at this time. The additional 365 days added to the regular timely filing period will continue through the end of the Outbreak Period, defined as the period of the National Emergency (which is declared by the President and must be renewed annually) plus 60 days. POS 10 Telehealth provided in a patient's home was created for services provided remotely to a patient in their private residence. Eligibility & Benefits Verification (in 2 business days), EAP / Medicare / Medicaid / TriCare Billing, Month-by-Month Contract: No risk trial period. For more information about current Cigna Medicare Advantage virtual care guidance, please visit medicareproviders.cigna.com > Billing Guidance and FAQ > Telehealth. POS 10 Telehealth Service Code Changes by Insurance Company [2023] First Page. When no specific contracted rates are in place, Cigna will reimburse covered services consistent with CMS reimbursement to ensure timely, consistent and reasonable reimbursement. Cigna Telehealth CPT Codes: Please ensure the CPT code you use is the most accurate depiction of services rendered. A federal government website managed and paid for by the U.S. Centers for Medicare & Medicaid Services. Routine and non-emergent transfers to a secondary facility continue to require authorization. This is an extenuating circumstance. While Cigna does not require any specific placement for COVID-19 diagnosis codes on a claim, we recommend providers include the COVID-19 diagnosis code for confirmed or suspected COVID-19 patients in the first position when the primary reason the patient is treated is to determine the presence of COVID-19. Concurrent review will start the next business day with no retrospective denials. all continue to be appropriate to use at this time. Listed below are place of service codes and descriptions. Yes. For additional information about our Virtual Care Reimbursement Policy, please review the policy, contact your provider representative, or call Cigna Customer Service anytime at 800.88Cigna (800.882.4462). HIPAA requirements apply to video telehealth sessions so please refer to our guide on HIPAA compliant video technology for telehealth to ensure youre meeting the requirements. Comprehensive Inpatient Rehabilitation Facility. COVID-19 admissions would be emergent admissions and do not require prior authorizations. Per usual protocol, emergency and inpatient imaging services do not require prior authorization. This means that providers could perform services for commercial Cigna medical customers in a virtual setting and bill as though the services were performed face-to-face. Cigna will allow direct emergent or urgent transfers from an acute inpatient facility to a second acute inpatient facility, skilled nursing facility (SNF), acute rehabilitation facility (AR), or long-term acute care hospital (LTACH). Selecting these links will take you away from Cigna.com to another website, which may be a non-Cigna website. Otherwise, urgent care centers will be reimbursed only their global fee when vaccine administration and a significant and separately identifiable service is performed. POS 02: Telehealth Provided Other than in Patient's Home When specific contracted rates are in place for COVID-19 specimen collection, Cigna will reimburse covered services at those contracted rates. Emotional health resources have been added to the COVID-19 interim guidance page for behavioral providers at CignaforHCP.com. Prior authorization is not required for COVID-19 testing. No. 3. PDF INTERIM TELEHEALTH GUIDANCE - Integrated Health Care Add in the unnecessarily difficult insurance billing system and we run the risk of working way over full-time. All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company, Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of North Carolina, Inc. and Cigna HealthCare of Texas, Inc. Group health insurance and health benefit plans are insured or administered by CHLIC, Connecticut General Life Insurance Company (CGLIC), or their affiliates ( see Certain home health services can be provided virtually using synchronous communication as part of our R31 Virtual Care Reimbursement Policy. You want to get paid quickly, in full, and not have to do more than spend 10 or 15 minutes to input your weekly calendar. Prior authorization for treatment follows the same protocol as any other illness based on place of service and according to plan coverage. Evernorth Behavioral Health and Cigna Medicare Advantage customers continue to have covered virtual care services through their own separate benefit plans. What codes would be appropriate to consider for telehealth (audio and video) for physical, occupational, and speech therapies? We are your billing staff here to help. Effective for dates of service on and after March 2, 2020 until further notice, Cigna will cover eConsults when billed with codes 99446-99449, 99451 and 99452 for all conditions. COVID-19: Billing & Coding FAQs for Aetna Providers A laboratory certified to perform diagnostic and/or clinical tests independent of an institution or a physician's office. Yes. PDF COVID-19 MEDICARE ADVANTAGE BILLING & AUTHORIZATION GUIDELINES - Cigna Telephone, Internet, or electronic health record consultations of less than five minutes should not be billed. As a result, we did not reimburse for the drug itself when billed with Q0222.However, on August 15, drug manufacturer Eli Lilly started commercial distribution of their COVID-19 monoclonal antibody therapy, bebtelovimab (175 mg), and the federal government will no longer purchase it. Learn how to offload your mental health insurance billing to professionals, so you can do what you do best. If an urgent care center administers a quick uniform screening (questionnaire) that does not result in a full evaluation and management service of any level and then performs a COVID-19 test OR a collection service, they should bill only the laboratory code OR collection code. Please note that certain client exceptions may apply (e.g., clients may opt out of the treatment cost-share waiver or opt-in for an extension of the cost-share waiver). A short term accommodation such as a hotel, camp ground, hostel, cruise ship or resort where the patient receives care, and which is not identified by any other POS code. The POS Workgroup is revising the description of POS code 02 and creating a new POS code 10 to meet the overall industry needs, as follows: 1. A location, not part of a hospital and not described by any other Place of Service code, that is organized and operated to provide preventive, diagnostic, therapeutic, rehabilitative, or palliative services to outpatients only. Store and forward communications (e.g., email or fax communications) are not reimbursable. Yes. Please review the Virtual care services frequently asked questions section on this page for more information. BCBSNC Telehealth Corporate Reimbursement Policy CIGNA Humana Humana Telehealth Expansion 03/23/2020 Humana provider FAQs Medicaid Special Bulletin #28 03/30/2020 (Supersedes Special Bulletin #9) Medicare Telemedicine Provider Fact Sheet 03/17/2020 Medicare Waivers 03.30.2020 PalmettoGBA MLN Connects Special Edition - Tuesday, March 31, 2020 Yes, the cost-share waiver for COVID-19 treatment ended on February 15, 2021. When no specific contracted rates are in place, Cigna will reimburse covered services at the established national CMS rates to ensure timely, consistent, and reasonable reimbursement. billing for phone "visit" | Medical Billing and Coding Forum - AAPC Standard customer cost-share applies. As long as one of these modifiers is included for the appropriate procedure code(s), the service will be considered to have been performed virtually. "Medicare hasn't identified a need for new POS code 10. If more than one telephone, Internet, or electronic health record contact(s) is required to complete the consultation request (e.g., discussion of test results), the entirety of the service and the cumulative discussion and information review time should be billed with a single code. However, this added functionality is planned for a future update. Cigna will generally not cover molecular, antigen, or antibody tests for asymptomatic individuals when the tests are performed for general population or public health surveillance, for employment purposes, or for other purposes not primarily intended for individualized diagnosis or treatment of COVID-19. Locations may have included hospitals, rehabilitation centers, skilled nursing facilities, temporary hospitals, or any other facility where treatment is generally provided. Similar to other vaccination administration (e.g., a flu shot), an E&M service and vaccine administration code should only be billed when a significant and separately identifiable E&M visit was performed at the same time as the administration of the vaccine. Please note that all technology used must be secure and meet or exceed federal and state privacy requirements. Download and . Place of Service - SimplePractice Support If a hospitalist is the treating provider, they would not be reimbursed for two services on the same day, as only one service is reimbursed per day, regardless of billing method. Intake / Evaluation (90791) Billing Guide, Evaluation with Medical Assessment (90792). Out of Network Billing in Private Practice | How to Create a Superbill Please note that providers only need to use one of these modifiers, and the modifiers do not have any impact on reimbursement. a listing of the legal entities As always, we remain committed to ensuring that: Yes. Considering the pressure facilities are under, Cigna will extend the authorization approval window from three months to six months on request. MLN Matters article MM12549, CY2022 telehealth update Medicare physician fee schedule. Please know that we continue to monitor virtual care health outcomes and claims data as well as provider, customer, and client feedback to ensure that our reimbursement and coverage strategy continues to meet the needs of those we serve. ICD-10 code U07.1, J12.82, M35.81, or M35.89. In all cases, providers should bill the COVID-19 test with the diagnosis code that is appropriate for the reason for the test. List the address of the physician for the telehealth visit on the CMS1500 claim. New telehealth POS A new place of service (POS) code will go into effect Jan. 1, 2022, but Medicare doesn't plan on using it. Learn about the medical, dental, pharmacy, behavioral, and voluntary benefits your employer may offer. Official websites use .govA Similar to other providers and facilities, urgent care centers should bill just the appropriate COVID-19 vaccine administration code when that is the only service they are providing.Consistent with our reimbursement strategy for all other providers, urgent care centers will be reimbursed for covered vaccine administration services at contracted rates when specific contracted rates are in place for vaccine administration codes. In addition, Cigna recognizes and expects that providers will continue to follow their usual business practices regarding onboarding new providers, locum tenens, and other providers brought in to cover practices or increase care during times of high demand. UnitedHealthcare (UHC) is now requiring physicians to bill eligible telehealth services with place of service (POS) 02 for commercial products. Providers administering the vaccine to individuals without health insurance or whose insurance does not provide coverage of the vaccine can request reimbursement for the administration of the COVID-19 vaccine through the Provider Relief Fund. The .gov means its official. New/Modifications to the Place of Service (POS) Codes for Telehealth. Transport between facilities such as hospitals and SNFs and hospitals and Acute Rehab centers is also covered without prior authorization. Place of Service 02 in Field 24-B (see sample claim form below) For illustrative purposes only. For COVID-19 related charges: Customer cost-share will be waived for emergent transport if COVID-19 diagnosis codes are billed. We continue to monitor for any updates from the administration and are evaluating potential changes to our ongoing COVID-19 accommodations as a result of the PHE ending. You free me to focus on the work I love!. Generally, only well-equipped commercial laboratories and hospital-based laboratories will have the necessary equipment to offer these tests. were all appropriate to use through December 31, 2020. AMA Telehealth quick guide | American Medical Association When administered consistently with Cigna's Drug and Biologics policy and EUA usage guidelines, Cigna will reimburse the infusion and post-administration monitoring of the listed treatments at contracted rates when specific contracted rates are in place for COVID-19 services. When no specific contracted rates are in place, Cigna will reimburse all covered COVID-19 diagnostic tests consistent with CMS reimbursement to ensure consistent, timely, and reasonable reimbursement. If a provider administers a quick uniform screening (questionnaire) that does not result in a full evaluation and management service of any level, and then performs a COVID-19 test OR a collection service, they should bill only the laboratory code OR collection code.